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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
GREAT COMMUNICATION, GREAT PEOPLE, GREAT RESULTS
Maybe it was due to covid. But asked several times about closing costs. They never were answered till the very end when the initial loan officer called me because I wasn't going to go thru w the refinance. A lot was a total cluster f. Also over and over I was asked for a termite inspection that was told needed, then not needed. Then needed then I just ignored it and magically the loan was done. Most emails weren't answered or answered days later.
overall a smooth process
The process was quick and did not require any additional documents other than what was already on file wiith Penny Mac from our existing loan.
I wanted to pay the homeowners insurance and prepaid interest up front. I communicated that desire to both the loan officer and processor and they FAILED to make that happen, they were included in the loan. Calls weren't returned as promised.
I received misinformation on several occasions. Two separate closing agents contacted us and we were not sure if we were being scammed. We had to resubmit several documents that were missing because the closing agent didn’t have us to sign them. A second agent had to come out to get three documents signed. We were initially told that we were getting two months off payments. It was only one. We were told that we would receive out escrow balance in a few days, it’s been weeks.
Great professional and timely service!!!
Great experience
The refinance from start to finish was seamless, even during a time of global uncertainty. Xavier Johnson was my main contact throughout the loan process and he was very knowledgeable, professional, and courteous. He communicated with me consistently on the status of my loan, walked me through certain steps in the process, and was very attentive and responsive to any questions I had. My experience with Pennymac has always been great, and Xavier Johnson continues to add to that greatness. TY!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,847 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.