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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Entire process was easy. Everyone communicated everything clearly and was always available for any questions.
Communication between all your staff. I talked to approximately 6 different people and never got the same answer. I was told not to submit vehicle statements the was told to submit them and then asked why I submitted the documents. No one talked to each other and got asked to submit documents I already did weeks prior. At closing, I had to pay an addition $590 for credit card debt I paid off but no one checked and it was in my closing documents. There are more problems I had.
Excellent service thank you
Great experience!
well because I already had the loan with Penny Mac the process was very easy, really did not need to send anything else, there many other offers from different companies but I held out for the right time and it pay off in the end. Going with a company which have treated me very well over the years I saw no reason to mess up a good thing. CHEERS to the Penny Mac team.
It was an absolute pleasure doing business with Rosario and Ruben. They were both very helpful and always prompt.
Good rate, weekly status updates.
Nobody's fault but, just the hazard of all communication either online or over phone made it difficult at times to get everyone one on the same page at the same time. Especially with the two parties being in two different time zones.
Service started out great but at the end - when I notified Jamie of big error in closing documents - I received no communications and the identified errors were not corrected. In addition, I had indicated that I wanted my HELOC balance paid but that I did NOT want my HELOC closed. I found out later that it was closed in the process. Very unhappy about that.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,082 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.