PENNYMAC

ERIN E. 

on Birdeye

5 years ago

N/A 

THOMAS M. 

on Birdeye

5 years ago

My loan closed relatively simple 

ROBERT A. 

on Birdeye

5 years ago

Great customer service and our refinance closed in 9 days! 

KURT B. 

on Birdeye

5 years ago

The process to refinance my mortgage was easy and straight forward. It took a little longer than I had initially expected, but due to the COVID-19 pandemic that came around shortly after starting the refinance process, I feel they handled it as timely as they could have. I feel I was in great hands through the whole process! 

Manuel R. 

on Birdeye

5 years ago

Everyone was very helpful and friendly from the very start. Thanks. 

Edward S. 

on Birdeye

5 years ago

Fast process, nice and helpful people.  

Kevin L. 

on Birdeye

5 years ago

Sandra B. was responsive and proactive, ensuring that we stayed on track with our closing date. It was a dual closing, which made the transaction tricky, but Sandra was able to deliver on time. We really appreciate her effort and attention detail, especially considering the circumstances that we are all dealing with regarding COVID19. Thanks again for an easy transaction. K&T 

SANDRA R. 

on Birdeye

5 years ago

It was difficult to determine if requested documents were communicated to my loan processor, because she would ask repeatedly for the same things. Also, once one document was sent there would be a request for a similar document (in this case I'm referring to my homeowners insurance - Penny Mac knew I had homeowner insurance; my original loan was with Penny Mac, and they had just made a payment out of escrow for it, yet they asked more than once for proof of insurance). Just two examples. 

MICHAEL C. 

on Birdeye

5 years ago

Nick and team were great, the process was efficient and easy. Communication was clear and all questions were responded to quickly.