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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Great service and follow up.
Very personable yet provided great quality professional service!
Did a refinance and the process from start to finish was seamless!
Thank you for refinancing our house,
Our rep handling the account was curt at times. She wasn’t available when we called several different times. She had trouble articulating exactly what we needed from our Trust to get this handled in a timely manner. I wouldn’t recommend anyone else using PennyMac with this Customer Service rep.
There was a big issue right before closing and there was zero communication. In fact, we closed our loan and still have never received a call with an explanation/solution. It all ended well, but the complete lack of communication and clerical errors caused tons of unnecessary stress and uncertainty on our part.
Very great customer service. PennyMac was willing to match competitive offer even after locking in rate.
It ws a very easy process and John was clear and quick in his responses and any concerns I had.
Great turn around time.
PENNYMAC has a 4.5 star rating with 48,847 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.