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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The loan fell through because of communication the first time and almost done the same thing the second time. Somehow everybody does not see all the documentation sent in because I had to send the same thing over and over at least four times.
It was not clearly communicated to me that I was going to need to show reserves of a certain amount of money. I had to call and ask questions as opposed to getting a phone call to explain why.
Very professional working with us. Thank you
The Penny Mac team were very quick to respond and all my issues was solved in short time, Dennis Mueller was very pleasant and experienced, Thank you Mac team and Dennis for a great job!
Communication and coordination with closing documents was difficult. But after operations manger stepped in, the problem was solved
Between Lloyd and Nick, the service I received could not have been any better. I did have some hiccups because of the restructured website and an automatic application for CARES act which I didn't intend to apply for at the time, I was only trying to research the subject. Because of that, the initial loan was declined but Lloyd was able to rectify the issue with minimal effort on my part. Nick took over the process with a very friendly attitude and threw my application in the fast lane to close!
Overall easy experience.
Fast process and everyone was thorough and helpful
Our experience with Julian was great. He got the job done. However, our dealings with PennyMac in it's entirety, we don't have the best of experiences.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,847 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.