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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,081 reviews
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RANDAL L.'s profile image
RANDAL L. 
5 years ago

Everyone made extra effort above what would be expected. Great business ethics 

Joseph R.'s profile image
Joseph R. 
5 years ago

We had a very bad experience with another company during the market crash of 2008. We conveyed our concerns and the team at PennMac made us feel comfortable and took us through the process step by step. If we didnt understand something George and his staff explained it again and made sure we understood and were comfortable. We also hit every estimated timeline goal, even when we came across unexpected challenges. I would highly suggest using the team at PennyMac. 

ANDREW M.'s profile image
ANDREW M. 
5 years ago

Got better at the end. Not Georges fault. Score would have been much lower if not for George and VP Nick, however the overall process was not smooth as should be. started in early Feb, closed finally 4/20... about a month after what was initially advised. Had a processor just up & leave a few weeks into the process - so my loan sat unattended. I had to make phone calls to see where it was at. George & Nicholas Orr remedied at end to make sure completed including missed items AFTER signing 

Thomas C.'s profile image
Thomas C. 
5 years ago

I was kept informed of the progress and all went smoothly. Gina was pleasant to work with 

TOMMY B.'s profile image
TOMMY B. 
5 years ago

Jamie was Awesome and. MyKela Gavin was great. I could feel smile through the phone 

NICHOLAS S.'s profile image
NICHOLAS S. 
5 years ago

Mykela and Nikki were both great to talk to on the phone-real and very personable. It did not feel like they were, "just doing their job." It felt like they went above and beyond to help us to improve our financial situation. Thank you!! 

Mark B.'s profile image
Mark B. 
5 years ago

It was simple. Communication was clear and accurate. Everything was completed by or if not sooner in the time frame. Thank You 

HENRY CONNELL J.'s profile image
HENRY CONNELL J. 
5 years ago

No Comments. The questions asked were answered 

JAMES P.'s profile image
JAMES P. 
5 years ago

Well informed, professional and was willing to work with me to get the best price possible for my refinance. Very impressed. Would be happy to work with him again. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,081 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.