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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Rosario Lopez was wonderful, always got back with me when I had questions. Kept me updated on everything that was going on through the whole process. Rosario was always pleasant when I spoke with her, and for me that's everything. Thank you all my Mac Team.
It was a very simple process, and thanks to Ashot Gafafyan, and Faiza Saleem for their help walking me through it
This was the smoothest refinance process (or any mortgage-related transaction) we have ever had. Glenn was very knowledgeable, efficient, and easy to talk to. There was no request for information subsequent to the initial phone application, and the only delay encountered arose from the Coronavirus issue (over which no one has any control) and its impact on PennyMac's processes. I appreciate the assistance from Glenn and other folks who participated in the process. THANK YOU!!!
Everyone made extra effort above what would be expected. Great business ethics
The overall experience I had with PennyMac was great, but the beginning was a bit much. The assistance I received was very helpful and my concerns disappeared. A fantastic group to work with. My questions were answered in a timely manner, either by email or phone calls. Thanks PennyMac team led by Molly C.
PennyMac has been a wonderful experience to refinance with, everyone was super polite and amazing to work with I would recommend any of my family members or friends to do business with them.
We had a very bad experience with another company during the market crash of 2008. We conveyed our concerns and the team at PennMac made us feel comfortable and took us through the process step by step. If we didnt understand something George and his staff explained it again and made sure we understood and were comfortable. We also hit every estimated timeline goal, even when we came across unexpected challenges. I would highly suggest using the team at PennyMac.
Got better at the end. Not Georges fault. Score would have been much lower if not for George and VP Nick, however the overall process was not smooth as should be. started in early Feb, closed finally 4/20... about a month after what was initially advised. Had a processor just up & leave a few weeks into the process - so my loan sat unattended. I had to make phone calls to see where it was at. George & Nicholas Orr remedied at end to make sure completed including missed items AFTER signing
Well informed, professional and was willing to work with me to get the best price possible for my refinance. Very impressed. Would be happy to work with him again.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,089 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.