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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,096 reviews
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ROCIO TORRES DE S.'s profile image
ROCIO TORRES DE S. 
5 years ago

Gregory is a wonderful, honest, helpful, and professional person. I'm very satisfied with his services! 

CHRISTOPHER J.'s profile image
CHRISTOPHER J. 
5 years ago

Overall there was some bumps but I think the team made a good effort to close this loan. 

WARREN G.'s profile image
WARREN G. 
5 years ago

The process took longer than what I was told it would. Also, I was told that I would have 2 months of payment free time between closing and when my 1st payment was due. My original closing date of 4/4 was cancelled by the notary and rescheduled for 4/14. Thus my April mortgage payment was automatically withdrawn but the date of my first new payment was kept at 6/1 in the closing docs thus only giving me a one month payment free grace period. 

Nga N.'s profile image
Nga N. 
5 years ago

Communication was terrible! And my loan processor didnt catch the one detail that could have saved us a big headache the days before closing! 

Richard S.'s profile image
Richard S. 
5 years ago

I was in the mortgage origination business for 28 years. The speed and ease of this transaction was most impressive. I could tell I was working with a very experienced crew. A real wow factor! 

Dexter M.'s profile image
Dexter M. 
5 years ago

We refinanced and also our daughter refinanced her mortgage thru Penny Mac  

Kenneth B.'s profile image
Kenneth B. 
5 years ago

We are on our second re-fi with PennyMac. Because they hold our mortgage the re-fi process required very little from us in the way of documentation and statements. We appreciate that PennyMac makes the process so easy. They do the work and we reap the benefits. I'm very happy to stay with PennyMac until the loan is paid off. i'd highly recommend PennyMac for new mortgages. They saved me money, time, and hassle. 

JAMES G.'s profile image
JAMES G. 
5 years ago

I sent two emails with questions to Austin and never did I receive a response. 4/6/20 and 4/9/20. Also sent one email to my loan officer Paul Pothast on 4/8/20 and did not receive a response. 

Michael T.'s profile image
Michael T. 
5 years ago

I've had several mortgage loans and refinances in the past. PennyMac, by far, offered the best customer service, interest rate, and ease of process that we have ever experienced.  

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,096 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 5:00 p.m.