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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Richard was very helpful and friendly. He communicated with me every step of the way. There were some hitches with the closing, but I don’t think it was Richard’s fault. When there were hitches, he worked to straighten them out as quickly as possible.
I realize we're going through a pandemic and people are working from home, but it was a lengthy process. Liem was accessible and answered the questions he could. I appreciated his quick response. However, our first loan contact with William was great but getting him to respond was an issue.
Easy to work with.
NA
Great experience.
In spite of crisis with covid 19, everything went smoothly
I feel kind of left out on the greeting on my emails always address to my husband Paul rather than me.
My loan officer, Jorge, was very helpful and attentive answering all of my questions with kindness and patience. Other employees that I encountered were also very helpful. I have had Penny Mac since purchasing my home 2 years ago and have no complaints. This most recent loan was a refinance and it couldn't have gone smoother!
Great experience. Highly recommend.
PENNYMAC has a 4.4 star rating with 49,290 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.