This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Only problem was that the loan docs had to be redone as my middle initial was incorrect
The loan processor did great. She was out sick one week which set everything back. Another processor supplied me a form to complete that had incorrect data. When I applied to refinance I asked for a specific amount. When the appraisal came back lower than expected I was never notified that what I asked for changed which was another set back. This whole process took 3 1/2 months. Part to blame on Wells Fargo for 1 month.
Good job!
Everything went as described to us with no surprises. Very happy with the outcome.
With COVID precautions I think the process as well as it could given the conditions. The additional documents weren’t necessarily outlined outright. Additionally, I would have thought a much faster process.
more timely answers to my questions as the emails or phone questions weren't always answered efficiently..the portal site did not refresh with correlating updates as it should and i had to resort to email attachments solely.. the hurried requests for docs were aggrivating...people are not professional offices with professional data and resources at their fingertips - yet were asked to act in such a manner...maybe its just the process or nature of the beast...but the team got thru. Grade of B-
He was prompt.
Everything was explained and customer service was amazing. Very happy with the services provided. Will definitely reach out in the future if/when I decide to purchase again...
Pennymac team was really informative, patient and understood my needs. MyEsha was very pleasant and she took extra time to answer all of our questions. Ed, was the initial person we spoke to and he secured the terms which got us to begin the process to refi! We are very satisfied and grateful to the Pennymac team!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,081 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.