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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Better Communication about VA loans
The loan processor tried to do her best to assist me. However, the entire system that PennyMac provided was so unpleasant. The response time was too slow. My loan officer resigned without any notice. I and my agent had to figure out who my next loan officer was for several days. Even the final closing disclosure did not include county tax and some other numbers, which means that PennyMac did not communicate with the title company.
Thank you Penny MAC for a seamless refinance. We truly appreciated Jacob’s courteous assistance and the teams attention to a fast closing!
Your were all so nice when I had a question Thank you all for being such a great service to John&I.
Ashley & Kathleen (Kathy) are great!
PennyMac team members the communications was pleasant. My questions was answered and the response time was quick. Thank you.
My only complaint is every time the loan terms changed. I had to reach out and ask the reason why. I do not consider it enough to send me I have new loan documents to review. When I log in and review twice the loan terms changed. With no call of explanation of why.
Everyone was very helpful throughout the entire process. Thanks for the wonderful service I received.
Jason was very professional and helpful, im nota computer person and his guidance and patience was a BLESSIN, he told me to take my time try to fill out the paperwork and if i had ne ?'s to ask, which i did, because of my not knowing if i completed the task he sent me. THANKU for b n u Jason, stay masked up n hand sanitized
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,089 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.