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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The refi process went very smooth.
The process to refinance was so easy and fast. Everyone I worked with were very knowledgable and friendly.
If I was more informed on what was about to happen next. I asked several times to be called but no one ever called.
I have received absolutely no correspondence from anybody about closing. This process has been lengthy and difficult. A few weeks into the process our application was withdrawn for NO reason so we had to start over from the beginning. When I had questions for the “MAC Team” the lady who called was incredibly rude and impatient and made me feel stupid for having a question. I will never do business with pennymac again. Please have somebody call me to let me know if the loan has closed.
Provided an actual contact number or monitored email for the people working on my loan. Aside from the calls initiated by him, I was never able to get a hold of Robert G. I even called and asked to speak to his supervisor since I can’t get an answer from him either via email or messages left with the people who pick up on the 1-800 number. I still have not received a call from either one of them. My concern is about a task I asked Robert to complete on 4/15, here we are 5/6, and nothing.
could have sent the amortization schedule when requested but didn't.
The process went very smoothly given the current events/circumstances.
Things were done correctly, but it’s very painful to actually call someone and get them on the line. That’s my biggest complaint but other than that everything was great
I did an IRRL refinance and had a great experience. It was quick and the agents were very clear and helpful.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,853 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.