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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was generally clear, speedy, and professional. The answers by the team were generally to the point and accurate. The last week before closing was a bit rocky given multiple changes to the amount of cash to close but it wasn't too hard to fix. Overall, it was a positive experience.
Tracy was extremely helpful and made the process easy!
I feel a lot of people were involved and it took a long time to hear back from people. At one point we were told we would get money back at closing (few thousand dollars) and the next we were told we owe (6,000/7,000) This is a huge miscalculation. At closing nothing was owed or given. Didn't sit well with me and I still don't know exactly what happened. The loan started in Feb and just closed. I was kinda over it all. Some of this wasn't due to Brent but the entire team.
Great communication and service.
Everything went just as planned,prompt and in a timely manner. Thank you
dealing with one loan officer, not having to send the same documentation over and over
Really good service. Always room for improvement but overall really nice to work with.
The process was fairly smooth especially when you consider the underlying factors associated with the chaotic state of our world at this time.
Not sure if overall experience affected by pandemic and PennyMac employees working from home or not. I feel there were several communication issues between groups that required me to explicitly refuse to sign documents due to inaccurate information that did not get resolved when PM informed. eg. Loan officer informed that percentage rate was wrong, but I was contacted by two other individuals asking me to esign the docs. I feel this back and forth and lack of communication prolonged the proces.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,853 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.