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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Not all loan documents were signed at the closing. Subordination agreement was missed. When I called, there was no note in the system and my loan had already closed and funded. This put me in an awkward position because I was concerned with fraudulent activity.
Everyone was very professional from start to finish. Answered my questions quickly and clearly. The only glitch was the error on the closing amount due at signing but it was resolved with no delays.
From the very first call everything was amazing and smooth, they were very knowledgeable understanding and caring, I could not have asked for a better team to work with during this process. Thank you all so much and keep up the good work.
Phone number of originator agent missing one digit - communications impossible. Documents would show up and I would leave voice or email and not receive answers for days. Communication was very polite, but case worker seemed over worked and it was difficult to resolve situations that came up. I believe this is an systemic problem, not a problem with case worker assigned to me. She was very polite and helpful when I could make contact with her.
Very easy process
Great stuff as always
Miranda was helpful throughout the entire process. I never wanted for anything or left with an open question. Thank you!!!
Rachael was great.
The process was smooth and I'm happy with the end result but on several occasions I emailed Jason asking a question and never received a follow up. The lack of communication is frustrating. If it's because things are crazy on your end right now in terms of volume, I understand that, but tell me "hey, got your message, I'll get back to you soon" instead of not responding at all.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,099 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.