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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Awesome team!
Blen was a consummate professional especially in these Covid times! I recommend she be promoted to management or become Head of Corporate Training.
The communication was great throughout the process. The call back reaponse time was fast. Very good experience all the way through closing. Glad we chose Penny Mac.
PennyMac made the refinance very easy and would recommend PennyMac for all service needs.
I would highly recommend penny Mac the whole process was very quick and easy
Agent was very enjoyable to speak to & seemed to understand my concerns without having to explain more than once.
I was given wrong information multiple times by the load officer and I had to point it out. I was told I would skip 2 months of payments if I closed before the end of March. When the total company showed up they expected a check for $800 which was not communicated to me, so I wasn't prepared and had to reschedule. I then called trying to speak with Jordan and was unable to get a hold of him, I also sent emails which he never replied to. Not very professional
Better and more clear commutation, better following, return my calls and emails in a timely manner. Mrs. Wheaton’s emails were snarky, demeaning and somewhat rude. On multiple occasions I had questions and I had to call other people to get my questions answered. I will say my loan officer Wesley Black was awesome and he responded to mye within minutes or hours. I told Mr. Black my frustrations and lack of communication from Mrs. Wheaton. Mr. Black got his supervisor involved and she was great.
Sure. I didn't like the fact that my closing costs went from "free" to $5,000 or so. Point is I feel like a bait and switch was pulled on us and as an existing and on time with payments loyal customer You could have at least gave us a new customer credit. Yes, we did ask for it to no avail. We were so far in the loan process and with these times and more looming we decided to go ahead with the loan rather than starting over with the local credit union. We even sent the credit unions advertised
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,101 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.