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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My mortgage refinancing process with PennyMac could have not been more efficient. Nancy made the overall experience quick and easy.
Thank you for the smooth process.
I truly enjoyed working with Daniel Vera and Anna Eng. These two individuals are top notch in my opinion. I informed both of them that in the future I am going to buy another house and I'm going to contact them when I am ready to do that. Both of them set my mind at ease during this whole process. Daniel was able to work from home seamlessly and helped me secure the best interest rate I have ever heard of in my life. Anna was very knowledgeable and very pleasant to work with. Thank you very much
The PennyMac team communicated very well and very efficiently. They always kept me in the loop and they made the refinancing process very smooth.
Long hold times on the phone. No way to reach my loan processor directly. Incorrect information provided. After various phone calls/emails from Gwendolyn Wheaton to upload specific docs which had already been uploaded, I learned the documentation was uploaded to the incorrect area (there were so many areas, and no clear direction on where to upload). After several emails to confirm my closing location, Gwen still provided the incorrect address/state to the remote notary.
Thank you for your KINDNESS and your PROFESSIONALISM.
Pretty seamless, even with the phonebook size paperwork.
Communication was not often or clear. I had to keep calling in to see what the status of my loan was and every time I called I was told something different. I also kept getting emails that didn't make sense. The only reason we actually closed was because I called again and was told I was missing a document that no one ever asked me for in an almost 2 month span.
Couldn’t get ahold of anyone on the team. No one would call me back or answer my questions. Would not put my friends or family through the experiences.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,858 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.