PENNYMAC

WAYMOND M. 

on Birdeye

5 years ago

Very satisfied with the process!! 

RONNIE R. 

on Birdeye

5 years ago

Everything went smoothly until the closing. The notary man made us very uncomfortable. I understand he isn't a Pennymac employee . When I was told that I would not have anymore payments until the new loan starts I made plans to pay off some other things. So when another payment was taken from my account it caused me a lot of stress as I had committed the money elsewhere and had to rush to cancel those payment which cost me a few fees. Ive since been told it will be refunded soon. 

RICHARD M. 

on Birdeye

5 years ago

Linda Frazier did what she said she would do. Her promptness and information she provided was spot on. She provided a high level of service that any customer should expect, but she exceeded my expectations. This made the entire process pleasant, and the next thing I knew someone was coordinating my closing. This is not my first refinance, but this was by far the easiest. Thanks for helping me and my family save money on our mortgage payments during this Coronavirus pandemic. Truly a blessing! 

FORREST M. 

on Birdeye

5 years ago

Very professional and quick to respond to questions and concerns. Great customer service. 

CHRISTOPHER H. 

on Birdeye

5 years ago

The process was very easy and I didn't have any issues. I really appreciated the constant communication and outreach from Erandeny! 

James B. 

on Birdeye

5 years ago

Our third mortgage with Pennymac. Always prompt, courteous and knowledgeable. Martha was so helpful and easy to work with. Great people at Pennymac. 

JOSE J. 

on Birdeye

5 years ago

There was a bit of a bump when first submitted my application online.. communication was not directed directly to me. I followed up promptly and was immediately put in contact with Corey G., from that point on... things went smooth to transitioning to Ammie M., who stayed on top of my closing process. Great job! Remember as the applicant, one has a responsibility to provide all documentation, e-sign requested documents, and communicate for smooth service and get to closing promptly. Full stars! 

MELISSA P. 

on Birdeye

5 years ago

Greg did an excellent job finishing out the loan process. Before he took over there were a couple of times I felt this loan was not going to make it to closing. He was able to course correct on some missteps others had made and finish out the loan process with a positive outcome. 

Ann C. 

on Birdeye

5 years ago

Brent made this experience wonderful. But the experience was easy to navigate since the very beginning each person we worked With walked S through every step of the way.