This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
PennyMac was great. There is nothing I would like PennyMac to do inside PennyMac. Let me be very clear that Penny Mac employees were great. I have NO complaints with PennyMac employees. The closing attorney came into my house not fully prepared, dressed unprofessionally, had dirty toes sticking out of the flip flops and coughed repeatedly. He was sick and we were concerned for our health.
I only spoke with Hermes 1 time and that was after I had to call in to check on my loan because I had never received the appraisal. Only then was I told that the 1st man that came to do an appraisal disappeared. So I needed to schedule a 2nd appraisal. Then I figured out that the 2nd guy had called me to schedule 2 weeks before but I was not aware that I needed another, so I told him I already had one done. Then I had to schedule out 2 weeks out longer. Theres a lot more but a 500 max limit....
Easiest loan process ever. Exceeded my expectations and more - no significant issues considering the state of the world. Closing process was easy and exactly what we needed. Thank you!
MAC team was fabulous. Tracy Parker and Mark Mitchell were amazing, they helped along the way.
The entire refinance process was easy and clearly explained. Team members contacted me by phone and email to keep me informed about the progress of my application. Thank you all!
Penny Mac is the way to go!!
Great job done by all departments.
Overall I had a great experience with PennyMac. Having my mortgage with PennyMac previously, it is somehow comforting to work with the same lender. I don't believe all the closing costs and expenses were clearly explained but this is not the first re-finance I have done so I know the goal is to get the best rate so paying more for points is what has to be done. I just would have wanted that explained so I could make decisions.
Every time I called I was given different numbers for closing. NO ONE except for the last person I spoke to (I had to request a manger who finally helped me). This was an absolute terrible and painful experience with your company. I want a manager or higher level to call me at 617-293-3562 . You should be ashamed of yourselves for this terrible service.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,861 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.