PENNYMAC

LUILLY G. 

on Birdeye

5 years ago

Overall a great experience 

Gahyun B. 

on Birdeye

5 years ago

The loan processor tried to do her best to assist me. However, the entire system that PennyMac provided was so unpleasant. The response time was too slow. My loan officer resigned without any notice. I and my agent had to figure out who my next loan officer was for several days. Even the final closing disclosure did not include county tax and some other numbers, which means that PennyMac did not communicate with the title company. 

RICHARD P. 

on Birdeye

5 years ago

Thank you Penny MAC for a seamless refinance. We truly appreciated Jacob’s courteous assistance and the teams attention to a fast closing! 

JOHN D. 

on Birdeye

5 years ago

Your were all so nice when I had a question Thank you all for being such a great service to John&I. 

SHANE W. 

on Birdeye

5 years ago

Ashley & Kathleen (Kathy) are great! 

CLINTON Y. 

on Birdeye

5 years ago

PennyMac team members the communications was pleasant. My questions was answered and the response time was quick. Thank you. 

LORI S. 

on Birdeye

5 years ago

My only complaint is every time the loan terms changed. I had to reach out and ask the reason why. I do not consider it enough to send me I have new loan documents to review. When I log in and review twice the loan terms changed. With no call of explanation of why. 

Ruben G. 

on Birdeye

5 years ago

Great costumer service. 

HENRY H. 

on Birdeye

5 years ago

Jason was very professional and helpful, im nota computer person and his guidance and patience was a BLESSIN, he told me to take my time try to fill out the paperwork and if i had ne ?'s to ask, which i did, because of my not knowing if i completed the task he sent me. THANKU for b n u Jason, stay masked up n hand sanitized