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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Regina and the whole team that work on my loan were engaged in making sure my loan closed as quick and accurately as possible. It was a pleasure working with PennyMac.
I received weekly updates in the progress of my loan so there was no question of where we were in the process. This was the smoothest refinance I have ever done. Thank you
During a pandemic and a staff working from home made this refinancing process from start to finish easy for us on our end. PennyMac Team great experience overall!
I didnt get great advice the first attempt at refinancing, which began in Nov 2019 and then the process was abruptly cancelled. Couldve been avoided had there been a little more care in informing me of what was needed by when. Was asked to submit the same docs over and over. The second refinance attempt went better but I had very poor experience with communication beyond the original loan expert. At one point, no one responded to any of my requests of communication/updates for 13 days.
:)
The process from very beginning to closing was stressful. Because PennyMac is such a large company, it was difficult to feel the connection with the people that we worked with. I didn't understand some of the things that I was told at the beginning and felt like I was rushed through decisions with "fast talking". Daniel did this quite a bit. He would fast talk through certain explanations and then seem understanding of my feelings afterwards. Jesse was the middle man that did what he could.
Communication could have been a much much better especially when there is complications in the loan process.
Charles was very helpful to work with and over the phone was able to clearly tell me what was needed and walk me thru the refinancing process. My only issues were when I had emails sent to me asking for things, but I had already submitted. But that was a case that I called and then they saw it, almost like passing each other in the mail type thing
The process went smooth.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,861 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.