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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Both Letisia and Abdul were fantastic!!! They made all the difference in the world!! Professional, friendly and efficient!!
Ajanay has been great. The review is worded confusingl and not clear if it is for a person or PennyMac business entity. I feel like the PennyMac employees I have spoken to are all great folks. They have all been patient and polite even when I am being needy. The organization itself is bit awkward and does not make it on its employees. The web portal is annoying. There is a loan status page, I assume it was created so that we can find the current status of the loan. 500 limit hit! :(
Ajanay went above and beyond to be sure I was informed. Smooth process and appreciate the professionalism!
Overall experience went well and communication was great especially with this being out first time through a refinancing process. Each step was clearly communicated.
Everything closed in a timely manner, despite what the Country is going through. Very satisfied with Gregory and Richard did for me.. thank you PennyMac!!
From the start of the process with Shanta Cody to the finish with Carmelita Villarreal and everyone in between, all my questions were answered clearly and professionally. Thank you PennyMac for a smooth refinance process!! Truly, Melissa Alvarez and Brad Mader
Greg was very proactive and helped me through the entire process with expertise, prompt responses and feedback. He followed up with other related departments to ensure my questions and concerns were addressed. I had a very pleasant experience during this refi and look forward to referring others to him.
The process was very smooth and fast. I suspect this has something to do with PennyMac already holding my existing loan - required documentation was minimal. There was some confusion as to whether I needed a witness at closing. I was told twice by PennyMac reps that I needed one, but I didn't end up needing one. Otherwise, the communication was great! Hector or other representatives were easily reachable and had answers readily available. Closing came faster than I expected.
George did a better job than the people who we, originally had, at our closing, when we first bought the house. He is a good guy. I recommend him.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,793 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.