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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very smooth process for my VA refinance loan. I have dealt with PennyMac for the past 2 years on my initial home loan and everything has gone smoothly.
I don't believe the team did a good job of reviewing my loan - they automatically assumed I was a new customer, etc. A lot of times they would say it depends on if PennyMac will accept your loan amount or you as a customer. I had to remind them several times, I already had a loan with PennyMac - only refinancing for lowering the rate .50%. Knowing your customer and their situation is customer service #1 - overall it was a great process. Understand their busy!
I was informed closing costs would be a few thousand dollars, thus allowing me to receive more cash out money. Closing costs were in excess of $14k which left me with only a bit more than that. Very disappointed I did not receive what was first communicated to me. I understand the appraisal came back lower than expected, but $14k is a bit excessive. That is the reason I came back to penny mac instead of signing with rocket mortgage. My email questioning funds to me was ignored
LLP
Had a great experience. I would recommend to anyone looking to refinance
Great Job. Thanks for the lower rate.
Thank you.
Everything was presented very professionally and precise. Very satisfied with all aspects of the process.
Actually, your people were just outstanding!!! The process was so easy I had no stress. Your personnel were very professional and were able to answer all my questions without blinking an eye. The communication was with your agents was always on the ball and gave me a sense of security through every step of the process. Great Job!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,868 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.