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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Penny Mac was great to work with. Refinanced Home and it was done quick and professionally...
I think there could be some small improvements on voice communication. Although I provided my cell number with Merril from the beginning I kept receiving calls to my companies H.R. which they then had to forward to me. That was not ideal. This occurred even after I brought it to her attention and resent my cell number. Ammie's personality and energy was amazing. Overall I was happy with the experience. Those are just a couple things from the customer perspective.
Blen was amazing!
Wasn't Happy about the Notary's COVID-19 disclosure - stating she (company) wasn't liable for transmitting COVID-19 in our house. We elected not to sign.
Had a few issues at the last moment, but were not caused by Vonnye or Penny-Mac. Vonnye and her manager really stepped up and helped us finalize the closing even though the delays were not on their end. It was a stressful time for the family, but cant express how much they helped. Previous mortgage was with Penny, new mortgage is with Penny happy to be lifelong customers.
I originally had my home loan through Penny Mac and decided to refinance with them once interest rates dropped. The process was easy and they reassured me that I would be able to get the best rate with them. They did however take a bit longer than 30 days, but in the end they refinanced my home at a lower monthly cost. I recommend Penny Mac to anyone I know in the market for a home!
All call's were recorded !! Just listen or read the notes. I just want to put the experience behind me.
This was a very pleasant experience. The team responded quickly answering any questions, completed the process on time, and followed up to be sure that I was satisfied. I will recommend PennyMac to others.
Loan agent was deceptive
PENNYMAC has a 4.5 star rating with 48,863 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.