This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Penny Mac was great to work with. Refinanced Home and it was done quick and professionally...
I think there could be some small improvements on voice communication. Although I provided my cell number with Merril from the beginning I kept receiving calls to my companies H.R. which they then had to forward to me. That was not ideal. This occurred even after I brought it to her attention and resent my cell number. Ammie's personality and energy was amazing. Overall I was happy with the experience. Those are just a couple things from the customer perspective.
Blen was amazing!
Wasn't Happy about the Notary's COVID-19 disclosure - stating she (company) wasn't liable for transmitting COVID-19 in our house. We elected not to sign.
Had a few issues at the last moment, but were not caused by Vonnye or Penny-Mac. Vonnye and her manager really stepped up and helped us finalize the closing even though the delays were not on their end. It was a stressful time for the family, but cant express how much they helped. Previous mortgage was with Penny, new mortgage is with Penny happy to be lifelong customers.
I originally had my home loan through Penny Mac and decided to refinance with them once interest rates dropped. The process was easy and they reassured me that I would be able to get the best rate with them. They did however take a bit longer than 30 days, but in the end they refinanced my home at a lower monthly cost. I recommend Penny Mac to anyone I know in the market for a home!
All call's were recorded !! Just listen or read the notes. I just want to put the experience behind me.
This was a very pleasant experience. The team responded quickly answering any questions, completed the process on time, and followed up to be sure that I was satisfied. I will recommend PennyMac to others.
Loan agent was deceptive
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,863 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.