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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
I've dealt with PennyMac since 2016 and have never had a bad experience. Ms. Frazier was a pleasure to work with.
Rosario needs to be more communicative, I had to repetitively call and ask for things to be done or checked.Her lack of knowledge and communication with her tean almost forced us out of escrow on day 24, yes i said DAY 24 OF ESCROW.She also likes to speak poorly of customers/clients when she thinks they can no longer hear her. She does not live up to the values of any lender or mortgage company. Also super hard to get ahold of and never "in the office".
Experience was over all great, communication between Depts. seemed slow or lacking at times, dates and dispersal procedures got changed around towards the end, but overall a otherwise great experience.
Paulette and the team were amazing in every way!
Good communication about the loan.
The level of responsiveness and ease of refinancing and processing the loan was very impressive. We are really glad we did it and used PennyMac and will certainly recommend it to others who may be considering a mortgage or refinancing of their home.
Closed in a timely manner.
The loan team worked really fast!
Good communication and information provided through the process
PENNYMAC has a 4.5 star rating with 49,137 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.