This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This survey does not accurately reflect the best way possible to rate my overall experience. Anna Eng was very helpful and that’s what my ratings are based on but if you want a true response, change the survey to give customers a better way to respond with their actual experience
We started with Sydney Barnes and she was amazing! We ended with Ammie Mack and she was just as nice.They were thorough and always got right back to me with my concerns and questions. The ONLY problem I experienced was when I would send requested documents and got the fax confirmation on my end, I would always get a call back that it is not there. I do not think either Sydney or Ammie is responsible for that. I feel like whoever receives the faxes were not putting them to the right people.
The first thing that impressed me was my agent's truthfulness. I originally started my refinance with a competitor who promised me the moon. My PennyMac agent was realistic about what he could deliver so I ended going with him. The process was virtually seamless and he guided me through every step of the way. Not only did PennyMac deliver what they promised when they promised, they exceeded my expectation. Well done PennyMac!
pennymac was great to work with and very respectful people
Everyone we dealt with was knowledgeable, pleasant and time efficient. Our questions were answered in a timely manner; our two-way communications were consistent and helpful. We will recommend PennyMac Loan Services to family and friends.
Great Service. A painless process.
Sharon was always available when I had a question for her. She was very personal and encouraged me through the long process. Thanks to Sharon for all you did for Frank and I
Communication was a bit rough as I was unable to call my agent directly and he could not call me. I believe this was a technical issue that was out of our hands but it was very frustrating. Other than that the process was smooth.
Will is the best!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,864 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.