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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone that helped me out were very helpful and professional
Easy to get ahold of, always quick turn around on questions
n/a
Not all loan documents were signed at the closing. Subordination agreement was missed. When I called, there was no note in the system and my loan had already closed and funded. This put me in an awkward position because I was concerned with fraudulent activity.
Painfree process during Covid-19
Everyone was very professional from start to finish. Answered my questions quickly and clearly. The only glitch was the error on the closing amount due at signing but it was resolved with no delays.
Phone number of originator agent missing one digit - communications impossible. Documents would show up and I would leave voice or email and not receive answers for days. Communication was very polite, but case worker seemed over worked and it was difficult to resolve situations that came up. I believe this is an systemic problem, not a problem with case worker assigned to me. She was very polite and helpful when I could make contact with her.
Very easy process
Rachael was great.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,864 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.