This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Erica and Robert were both very helpful and kind. It was a great experience from start to finish. Thanks
Awesome team!
Constantly asking for the same thing
The staff was efficient, friendly and did everything they said they would do.
The first individual did not give me different options of the loans that I could receive. He only stated that I qualified for one loan that was for a higher amount. Emails were slow on being responded to. When it came to closing, needed to reschedule because they had not finished verifying employment (was notified less than 24 hours in advance). They expected me to get a hold of the individual for them to send an email. Told me documents that I did not need at closing.
Carmelita always kept me informed and she was always professional when talking to her. She has outstanding customer service skills and well trained when answering question. She is great person to have on your team and to work with.
Lana was great with communication with my questions , but I felt there was a lack of communication in the team. I had to ask a lot of questions that I felt should have communicated to me. I wasn't aware of some requested documents until I asked ( found out someone was supposed to have contacted us, but didn't). Also had a mix up in time of closing requiring us to rearrange schedules twice ( not do to our fault). What I was told in the beginning by first contact person didn't hold up in the end
I would highly recommend penny Mac the whole process was very quick and easy
Sure. I didn't like the fact that my closing costs went from "free" to $5,000 or so. Point is I feel like a bait and switch was pulled on us and as an existing and on time with payments loyal customer You could have at least gave us a new customer credit. Yes, we did ask for it to no avail. We were so far in the loan process and with these times and more looming we decided to go ahead with the loan rather than starting over with the local credit union. We even sent the credit unions advertised
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,864 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.