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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,864 reviews
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Shellie S.'s profile image
Shellie S. 
on Birdeye

4 years ago

The refinance was quick and easy. I was very pleased with all communication and quickness during the process. 

GAYNOLL A.'s profile image
GAYNOLL A. 
on Birdeye

4 years ago

Fast and easy. Very pleasant and knowledgeable . 

Arturo O.'s profile image
Arturo O. 
on Birdeye

4 years ago

Great Job PennyMac.. Thanks. 

William H.'s profile image
William H. 
on Birdeye

4 years ago

Excellent service! All of our questions and concerns were answered promptly. The entire process was made easy and pain free. Highest recommendations! 

Oscar Blair J.'s profile image
Oscar Blair J. 
on Birdeye

4 years ago

Easy, smooth process. 

Alexander S.'s profile image
Alexander S. 
on Birdeye

4 years ago

The entire loan process was quick and painless. Overall we had a great experience working with PennyMac. 

Phillip R.'s profile image
Phillip R. 
on Birdeye

4 years ago

Initial loan application had many errors and misinformation, luckily, had no bearing on final closing. Calls to get status or get a questioned answered were not answered nor returned, led to day after day efforts to get in contact. Also, a check to payoff a car loan account was mailed to the wrong address and we had to scurry to find it and gain possession to sign it and mail to lender. 

SEAN F.'s profile image
SEAN F. 
on Birdeye

4 years ago

My mortgage has been with the same company for a long time I have worked with them in the past it is always a very easy process. I feel it’s much more responsible to use the services by this company versus using outsourcing like lending tree or other types of those establishments 

James S.'s profile image
James S. 
on Birdeye

4 years ago

From the start every time I called I got a different person then had to explain myself over and over. Also not enough money was sent to close the loan. Leaving my wife,daughter ,2 dogs,and myself homeless for a night with nowhere to go. Nothing was done by penny mac to make up for this huge error.. I will NEVER do business with you again. Any questions call me at 5412823534. I don't have enough time to keep writing how disappointed I am over this process.. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,864 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.