This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience from the start was exceptional and I remember creating my application online, which was easy and simple and getting a call the next from Abigail Wilson the next day. I will never forget when she told me she can beat any other bank’s interest and APR rate. Which she did! Abigail then sent my document to Martha Masuda who she was working alongside. She never hesitated to help me with any question and documents I didn’t understand. She was patient from beginning till the end.
My processor Liem Nguyen turned a difficult situation into a positive one. He was always available or responded to my needs in a timely manner. It was a pleasure working with him and continuing my relationship with PennyMac.
All the people involved were very professional, knowledgeable and pleasant. Great experience for the second time!!!
Ajanay has been great. The review is worded confusingl and not clear if it is for a person or PennyMac business entity. I feel like the PennyMac employees I have spoken to are all great folks. They have all been patient and polite even when I am being needy. The organization itself is bit awkward and does not make it on its employees. The web portal is annoying. There is a loan status page, I assume it was created so that we can find the current status of the loan. 500 limit hit! :(
Ajanay went above and beyond to be sure I was informed. Smooth process and appreciate the professionalism!
Everything closed in a timely manner, despite what the Country is going through. Very satisfied with Gregory and Richard did for me.. thank you PennyMac!!
From the start of the process with Shanta Cody to the finish with Carmelita Villarreal and everyone in between, all my questions were answered clearly and professionally. Thank you PennyMac for a smooth refinance process!! Truly, Melissa Alvarez and Brad Mader
Greg was very proactive and helped me through the entire process with expertise, prompt responses and feedback. He followed up with other related departments to ensure my questions and concerns were addressed. I had a very pleasant experience during this refi and look forward to referring others to him.
The process was very smooth and fast. I suspect this has something to do with PennyMac already holding my existing loan - required documentation was minimal. There was some confusion as to whether I needed a witness at closing. I was told twice by PennyMac reps that I needed one, but I didn't end up needing one. Otherwise, the communication was great! Hector or other representatives were easily reachable and had answers readily available. Closing came faster than I expected.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,864 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.