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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This text box is limiting my characters so I cannot share my complete experience in this format. There was a delay on Pennymac's end in processing my loan despite my timely submission/signing of documents. Communication between the loan officer was not consistent with the loan processor. I waited weeks for communication with no response at times. I still don't understand how I made a whole extra payment because of the delay in closing and my loan amount was the same!
More communication initiated by PennyMac. If we wanted information we had to reach out. We felt like we were just a small fish in a big pond to PennyMac. Communication was great the last 2 days but our final closing information was given to us hours before closing.
The entire MAC team, and most especially Sara Olsen, were absolutely fantastic !! I sincerely appreciated the weekly phone calls from Sara, keeping me apprised on the progress of my loan and answering any of my questions and addressing any concerns I had. The weekly phone calls and updates added a very personal touch to the process and it was something I truly appreciated. KUDO's to the entire MAC team and my personal rep Sara, she was a true gem !!!
Very easy and timely experience!
N/a
Nick was very proactive and consistent in communicatin requests and expectations, and updating me in the process. Plus he was just nice to deal with
The loan process was fast and smooth.
Such a fantastic job and we got a super low rate.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,269 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.