This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It great
My experience with PennyMac was exceptional. Brent Kapaun was the best. He made everything seem so understandably easy. I felt comfortable and would defiantly and always use PennyMac for any of my home needs. Everyone was friendly and very caring. Kudos to Brent for making me feel like part of the PennyMac family. A family you would actually want to be a part of. :) Thank you!!!
Great people very helpful and knowledgeable.
This loan process was very fast. The steps laid out were clearly explained. This refi was easy painless, and all together a pleasant experience when dealing with money. The staff that worked with us (Rachel Harris, and Steven Garcia) were both very helpful, friendly, and professional.
It’s incredibly fast. Some lenders didn’t even call me back for quote.
Very good contact and always easy to see where the process was at any given time. All questions were answered and delivered on time as promised.
The processing was delayed because documents that were submitted were not reviewed in a timely manner
It was fast and painless
There were problems with closing our loan, no one from Penny Mac called to answer what the problems were and when they would be resolved. My wife made several calls to Penny Mac to get answers, several Penny Mac employees stated they would call back with answers no one ever called back including managers. Finally I got to talk to a Kim a manager she did follow through and final got the loan to close. Your customer service is very poor, communication is very lacking.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,866 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.