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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
500 words is not enough to explain what a bad customer service experience this was. We had to speak with different people on the MyMacTeam which led to inconsistent explanations and answers. Our closing was set four different times because of reasons that weren't adequately explained to us. We had to seek the help of a supervisor. Without that help, this would have continued to drag on. We started on January 2nd and closed on March 23. We had to resubmit documents and information.
While I liked both of my contacts, I had difficulty during the late stages of my process. Many times I was told one thing by one rep that the other was completely unaware of and communication was difficult between the two. I felt my number questions were only answerable by one rep and the other rep always had contradicting info compared to the numbers rep. I also was promised a number of %s and closing costs that fluctuated on the daily. Overall, very dissatisfied with the process.
Nice representatives and quick moving process
Very easy process
Everything went well even with the virus going around. Thank yoy
These are unusual times given the Covid19 situation. Rob was very responsive when I reached out with a question. I was not able to fully understand how the loan payoff would occur, specifically my role in making these payments. I am disappointed that the cash payout amount could not be directly deposited in my bank account. I was issued a check based on how "small" the payout was; that was the closing Atty. comment. Unfortunate the process could not be electronic. DE law for notary issue
N/A
The MAC team was great. I had a poor experience when I called in and spoke with someone else but I called back and the supervisor I spoke with was amazing!
I love having my mortgage with your team. I started this process in late Feb and not too long after everything got shut down. Your team rose to the occasion and Kali led the charge while being forced to work from home. They still got it done and all with the professionalism and a smile in their step. Thank you
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,868 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.