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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
the loan process time was really fast but when we started the loan application they told us that we can save at least $200 per month but ended up we only saved $99 per month.
Professionalism
Everyone we worked with at PennyMac was extremely courteous and professional. The team exceeded our expectations of a first time refinance. Would recommend PennyMac to others. Thank you!
The representatives at Pennymac were excellent in communicating with my throughout the entire closing process. However, the title company utilized does leave some things to be desired. I had to close twice and work through 4 rescheduled notary closings due to the title company representative initially not printing the documents correctly. The rescheduled closing prompted 4 times notaries contacted me to schedule closing never to receive the documents in time for closing.
My income verification process was tedious and repetitive. I sent in all needed documents within 24 hours but had requests for same documents over 30 days later. Reviewers need to communicate more effectively with people like Carmelita to make this go better/smoother. Also!! I was refinancing after a nasty divorce and althoigh he sent in notarized deed document it was communicated to me he still needed to be at closing. HE DID NOT!!! IT WAS EMBARASSING AND A POTENTIALLY AWFUL SITUATION.
Everyone was very helpful and kind making my refinance a painless experience
Everything went as planned
My experience from beginning to end was excellent!! Nice people to work with very professional!!I will recommend them to my family and friends!!
The process was great. I was notified when the loan was to be complete. Every thing that was done met my expectations
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,263 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.