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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
There were some problems around the appraisal processing. It took me calling PennyMac multiple times to get answers. The final "ok" took a full three weeks after the appraisal was submitted for review. It appeared that there were some flaws in the process and communication was not very good during that time. "Just wait a little longer" is not a very professional answer. I would have expected a more proactive communication process.
Carmelita, was an Angel! I had many many questions, she was patient and always was there to answer them.
Once the correct closing documents were provided to the closer the process was completed in a timely fashion.
Ed and Erica were great
knowledgeable agents
.
Great refinance experience all around. Clinton was great to work with and the whole process was very easy. Thank you!
Very quick and easy
From start to finish feel like I was giving Cricket customer service. The rates were very competitive and and it was honestly the best offer I received. The close was simple and quick.
PENNYMAC has a 4.5 star rating with 48,869 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.