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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Faiza hasn’t replied to emails I’ve sent. We were told there was no payment due at closing. Faiza said he’d try get the cost written off and then never came back to me. I’ve sent two emails and no reply. I’ve called and the music plays then I’m cut off.
Everything was handled in timely matter
Micheal Henry and Jason Hort made this process possible and handle the refinance in a professional a matter...very happy with the service.:) Greg Ramon
Customer service was excellent. happy to be continuing a Pennymac customer
All associates were very pleasant and helpful. The process was straightforward.
Your requests dribbled out. Felt invasive. I never understood why. Your robot questions are impersonal, inhuman and suck. You kept handing me off to new people who did not know what the last guy said. It took too long. You did not know what a brokerage account was. You could not tell me why and what the questions where looking for. Days would go buy and then you would need something ASAP. It was the most unsatisfactory dealings I have had to date. You couldn’t even send me the fedex as promised.
I was asked to submit documents that should have with pennymac from my past 3 loan application. It took a lot longer than I expected
Very easy process and customer service was excellent.
The communication there at Pennymac is horrible. There were so many people working on my loan and no one would talk to each other. I was constantly asked for documents multiple times. I was told on February 20th that this would be done in 1-2 weeks. Today is April 2nd. Erica Sanchez, the one who tried to be in charge of my refi, did as best as she could. She was very sweet, but she was also confused as to why this dragged on so long. The communication was the worst I've ever dealt with.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,870 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.