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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
The service was very good, the timing perfect and the communication clear. Just a comment about the email. I sent a couple and the answer took a while, receiving an automatic email was immediate but after that the final answer took a couple of days.
We started out with a Samuel Grant, who was a typical "salesperson." My wife, who is a Real Estate Broker, basically told Samuel what we wanted in a refi rate and process (costs etc.) Samuel got us what we asked for...that was great! After the initial docs were signed we didn't hear from Samuel. My wife called several times and we ended up with Deion Smith. Deion got us to the finish line however we initiated most all contact and communication. Overall, we are happy with our refi!
Ms Allen was very professional and responded quickly and communicated clearly.
Process was easy.
It was easy and quickly closed.
Smart and knowledgeable associates.
It would have been easier and more consistent to only communicate with one or two associates instead of having my loan passed around several times. This part of the process was confusing. Overall I would say it was an Okay experience. Next time I would try to go with a local lender.
Well done
Friendly people, and everything was on time and Pennymac is a great mortgage co. Thank you for your help and I appreciate everything you did for me.
PENNYMAC has a 4.5 star rating with 48,871 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.