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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Fast and easy
Communication was difficult. Other PennyMac reps that I spoke with were able to calm me and make me feel they were going to help me, but communicating with Cammorah, I felt unsure that she could help me. Very stressful. I’m sure she followed procedure. I’m thankful she was able to make my loan happen and on time.
PennyMac made my refinance extremely simple. I barely had to do anything at all and the process was handled quickly.
My officer, Emma Hamlin, was outstanding. She answered my questions professionally, quickly, and beyond expectation. She represented PennyMac very well and made the experience easy and efficient during the unique COVID times. I truly appreciate her.
Great Service.
Gwen was not responsive to emails and i had to ask at least twice to have a call with her. At least two emails were completely ignored. My closing documents had me listed with two different names (a previous name and a current name). SHe didn't explain the documents at all. When I asked her questions she didn't seem knowledgeable or confident in her answers.
Your customer service is awesome ! You guys didn't hole firm to your rates and closing instead you work with me to keep my business , So the flexibility you offer kept me from looking at other resources and I thank you for that . I have and will recommend PennyMac to all.
Everyone we worked with very pleasant did everything in a timely manner. Thank you so much
All staff worked together well. Regular communication walked us through the process step by step and made it go easily and smoothly! Alfred Reams was very pleasant to work with. He answered all of my questions and was very relaxed which made it working with him very comfortable. The overall experience was very good!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,871 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.