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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Even though I could have tried shopping for a lower APR with other lenders, my confidence in PennyMac influenced my decision. Every employee I communicated with were courteous, patient with me, helpful, kind and cemented my belief that I was doing the right thing. In my humble opinion, that level of professionalism is extraordinary today.
Documents were requested multiple times. When asked for clarification, it took numerous attempts to get an answer. When I did get an answer, it was typically from a new person than I had already worked with and they had little to no knowledge of the process or my information up until that point. Additionally, I received different answers from different people. When given a "follow-up date" on which I was told to expect a call, that rarely happened on the date mentioned. There were significant changes to my application which ... read more
Veronica was great as an individual, but the company could use a little…organization
This was the fastest and cleanest refinances I've ever done! The entire team was very responsive.
I am very pleased at how my refinancing went. I was able to consolidate all my debt into one low payment. Being a recent widow and paying on my husband medical bills was leaving me living pay check to pay check and sinking fast. PennyMac changed all this. I will be able to breath much more easily. The whole process went quickly and easily. It was done all from my home. Job well done everyone
Paulette led us every step of the way. Any time we had a question, she answered it right away.
Everyone was very helpful
Great service! A+++++
This loan got a little complicated, with different agents not seemingly on the same page, but it worked out
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,013 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.