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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Prosses took longer then expected but happy with the results after everything was done
Clearly explained and promptly completed.
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I had a great experience with my Mac team all was so easy and went smoothly
The reason I wanted to refinance was to get my mom off the loan, my husband on, and a lower mortgage payment and lower interest rate. All were met. Thank you
1. Get my social security number right. 2. Not order appraisals after it was waived and having appraisers call me insisting they appraise my house. 3. Ask for home owners info on a resident in NJ. I live in Georgia. 4. Ask me to reschedule my closing after I already had the closing. 5. Not return my calls. 6. Calls reminding me every 7 days tbat I owe paperwork after you already had them on file for 6 days, which causes delays. RIGHTHAND DOESNT KNOW WHAT LEFTHAND IS DOING. HORRIBLE EXPERIENCE.
First time go-round in November, December, January, (1) I didn’t know why we weren’t closing and I tried getting in touch and it tools 2 weeks for anyone to respond to me. So we had to start all over. (2) Appraisal during first go-round was a joke. That guy did an awful job of research, evaluation and valuation. Second appraisal was fair, even if not as high as I would have hoped, and that person did a much better job of research especially in the economic circumstances of the time.
The first closing documents were incorrect. We declined closing. Immediately the My Mac team jumped in and corrected everything. Rescheduled the closing and we were done. The Wuhan virus hit and slowed things down after closing. But once again Jason Staples got in and corrected it.
I thought Alfred Reams was very instrumental in making the whole thing happen - thankyou to all.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,871 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.