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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It took longer to close the loan than I expected.
Not the best experience with refinancing.
Great experience, made things very easy to move forward with confidently
First, let me say that Lana and Ben were great from beginning to end. I rate shopped and Ben was extremely helpful. I felt that he was being honest, upfront, and shared everything. My experience with another company during that time was not equivalent. I felt like I was getting all the info that I needed from Ben to make a good decision. Lana was on point, helpful, kind, a great communicator, and very available! I'm extremely thankful for all she did to help me close and for her understanding!
AJ did an excellent job of keeping in touch weekly and answering any questions I had.
We have been happy having our mortgage with PennyMac, and when we knew we wanted to refinance, it only made sense to stay. George Reid and the mymacteam were very communicative and the process was clear, simple and relatively quick. Thanks again, we greatly appreciate it!
The recommendations and explaining how mortgages worked. I was very satisfied with everything.
The team working on my loan were very informative about my questions and very clear on the instructions given to me. They made it seamless and pleasant to do business with y’all. Great job!
Mistakes in calculating closing disclosure more than one time, caused a lot of confusion. Agents not able to answers my questions via email and just get back to me via phone and leave voice messages. Not able to reach directly to my assigned agent, I have to call and be transferred multiple times. Closing cost supposed to be only a month mortgage worth, it ended up higher and we have to ask for some additional credit, I was not told not to stop my old loan auto payment, we did it last minute.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,214 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.