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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Every one was so kind and courteous and thoughtfull, Mr Thomas and martha was so very kind to me, may God Bless them both, thank you,
Everyone that we worked with was very friendly, thank you!
It started with us finding out that our initial loan docs were never submitted to begin the process. (We have been a PennyMac client for at least 10-years, then sold our house to buy a new one). At least 25% of all the requests were inaccurate, and when we reached out...we got crickets. Our Escrow agency would feel exactly the same. It was clear to us that PennyMac was experiencing an embarrassment of riches and NO ONE cared whether we got our loan or not. We would love to discuss live.
explain detail on the expenses and costs involve in the process.
Nothing to add all was perfect for me
Very Smooth. Uncomplicated
I never felt like a number, it was a great experience. We are so happy to be staying with the PennyMac family!!
What made my experience the best it could be was getting the pleasure to work with Greg. He was informative, kind and patient. If it wasn’t for him we probably wouldn’t have went through with our loan. He guided us to the end and I’m greatful for that!
The communication between PennyMac/ The appraisal companies / the notary was terrible. I received conflicting info more than once and took 2 days off of work with no shows from the appraisal companies. It seemed everyone I talked to did not have updated / correct information regarding my loan process. This process took way longer than expected. It was an awful experience. I'd recommend you improve your processes with your external vendors to improve the customer experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.