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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This is my second time refinancing and closing with PennyMac -- great company!
I didn't have to do a lot of work they made the process easy for me
Communication through the process let me know what to expect at every step in the process.
The process was very quick and easy. The PennyMac Team was great and responded to all of my questions.
A+
Nika Morris was very thorough in helping us get the correct documents submitted. We were not sure of how to send our resident verification but she walked up through it and made sure it was submitted correctly. Great customer service and very friendly. Also, kept us updated throughout the process and even gave us a follow-up call when the loan closed. Excellent service.
Terrible staff and communication. Had to constantly call and pry for information. Some team members were unwilling to answer questions in depth, very short and rude responses by employees.
I was not given the details about how the process worked, i.e. I didn't know when my closing was and I was not told that I had to have a witness at the closing. I found out at the very last minute from the closing attorney.
It seems as though nothing is communicated from one person to another, people say they will call you back after taking down your info and they never do, messages never relayed, etc. In every way the situation could have been mishandled it was.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.