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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was a bit of lack in communication between the different departments involved. Sara was awesome and always showed enthusiasm and care about my inquiries. However the financial department up to this moment did not corrected the amount of the new loan which still reflect more than 1K above the correct number. Also Notary personal despite being very cordial appeared to work independent from the loan officer ( Sara) who was not current in certain changes that were made prior to sign the closing.
Application process was great. However the rest of the process was awful. No impounds were required and our expectations was less than $400 to close. First CD required over $4500 to close for impounds. Contacted Austin. Next CD showed impound required on first page but no impounds on page four. Contacted Austin. I spent literally the next four days attempting to get a corrected CD. 3 incorrect CD received. Involved Ken Price. Loan has closed and fund. We still havent recd a correct CD.
Communication was clear and Austin was accessible.
The team is very unprofessional. Documents were requested last minute and multiple time with no clear explanation of why it was needed. I also had to follow up with them and call them all the time. No one knew what was going on with the loan and why documents were requested. I was very disappointed with the entire process
Better communication ; accurate numbers ; and following a repeatable process
Convenience was great and the speed with which everything happened was super.
Smooth experience, no hiccups. Took care of all concerns.
We were told the day of closing that Lolita employment had not verified. The email was sent to Lamont email, but during the entire time of the loan process the emails were sent to Lolita email. Lamont does not have his phone or access to his personal email account, because he works in prison. We would have never known when we did that verification of Lolita’s employment was needed and the closing would have been delayed. As of today 1/19/2020 we still donot have our money.
communication was clear and precise and accurate....I could not have asked for anything better . Thank you
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.