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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Each person through the process was very knowledgeable, informative, courteous and personable. All of my concerns were addressed and resolved in a timely manner.
Smooth and easy
You kept me informed throughout the process about the status of my loan.
The whole process was just great.. Everyone I spoke with was great... Thank you
My experience with PM has not been a good one. legal team needs to communicate better with your refinance team. I was clear from the beginning about the erroneous legal land description from title company, that caused problems with our previous loan. We were sued by Penny Mac without any prior courteous communication, just a summons on the porch! It was eventually resolved months later, but it postponed our ability to refinance. Then that same wrong description showed up in our new loan!
I made a payment that I apparently didn't have to make and nobody communicated that to me. Also, no one called to check in with me around closing to to see if I wanted my escrow balance refunded to me prior to closing.
Quick, easy and all done via phone ! (Except closing?
Excellent communication. Expectations were set and met very nicely. Great work by everyone we dealt with. Thanks!
Robert Macias originally started the whole process for me, and explained so many things to and for me very clearly and accurately. I felt he was genuinely sincere and had my best interests at heart. I appreciate everything he did for me, he made good on every single word. Nicholas Hagan took over the process from there and completed the loan in a very timely manner. I have already told numerous people to contact this company for any mortgage needs as I feel they will be extremely satisfied!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,211 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.