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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Quick And easy heat communcTion
1). The speed in which the came to completion was somewhat to fast for us as we have not had to dealwith a mortgage for many years. 2). Over the years we did have a motgage, we had never had a compnay call and offer to do refinancing and we were very surprised that our current mortgage was only 7 months old. 3). Upon the pending closing, I did reach out and communicated a shortage was apparent on property taxes as this is a newly constructed home. I sent a proposed statement but to no avail.
It all was a smooth experience 😁
The purpose of refinancing was to get rid of PMI I still have to pay 1200 for PMI. If I would have known I would not have taken the 2000 in cash. I was not informed of this until closing and it took almost 1 month longer than I was told to close, so I did not want to go through everything again. Communication was poor and every week was requesting a new document.
I was given several different closing amounts ranging from in the 600s to the high 2000s. I really like Pennymac as a year ago when I did a streamline the person that was in charge did an outstanding job with the numbers. This time it wasn’t so accurate although in the end it was to my advantage.
The initial contact, Michael, was pleasant, kind, and competent. He actually gave me information that I had never heard before that helped me better understand closing costs. There was no pressure of any kind. I have refinanced several times over the years and this experience far exceeded any previous interactions. The loan officer was thorough and competent as well. Cheree clearly communicated and always responded quickly. The closing went faster than anticipated. It came just at the right time
Xx
Smooth process
The highly professional, knowledgeable staff team being focused on our behalf, thank you everyone
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,888 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.