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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The people
Quick, easy, electronic document signing enabled quick turnaround, always kept informed of loan status, great customer support.
people were easy to deal with, kept us informed, did not ask for same documents over and over, and the process was super quick and easy. faster closing than what expected
Good communication throughout
The final numbers changed 3 times in the last week before settlement and then they needed more time because they didn't have enough time for the final numbers to get into the closing people's hands. I was asked for more proof of employment a day or two before the first settlement. Then final numbers were incorrect at settlement delaying us over an hour for signing. The only truly great experience was dealing with Amy Mack. She made the experience tollerable.
Good experience
I felt Mariely went the extra mile. She is knowledgeable about the process and intervene when necessary. She was always polite, calm and articulated the loan process in a concise clear manner. I was extremely happy with her as my loan processor.
First- James Bruce From the first conversation I knew we had a winner and through out the whole process he answered every question we had very promptly, and friendly. Second- Charles -Matlock took over processing and after that it was just a down hill run to completion; What a wonderful experience and what a fantastic M.A. C. team
Commorah helped me and answered all my questions clearly so I could understand my process, she always called and kept me up to date on everything. I would want her to be help me again if I were to move again she is a lovely person and understanding, thank you Commorah for all your help.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,890 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.