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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was told no documentation was necessary, but got multiple requests for documents after being told multiple times by different people that they weren"t required.....closing was suppose to take less then 30 days but took almost 3 months.
John was great on the front end. However the MAC team was a mess. Unorganized and could not make a decision or employ common sense. We also received a different answer every time we spoke to someone different. We also experienced vastly different answers when we spoke to our representative and when our agent called on her side. No consistency and no common sense. We closed on time by chance. Not because of due diligence on the side of PennyMAC. Worst house buying experience to date.
Every time I had a question,someone always answered the phones and was never put off. Everyone was very professional and treated me great. I was very satisfied.
The process was clearly explained from the get go and seamless. Great experience
I felt like I was in good hands and that I was valued as a customer!
Letisia Gonzales did a great job of working with us to get this to closing. She deserves much credit!
Working with Letisia Gonzales
Everything was clearly communicated and in the end my refinance was actually better than what was discussed so I saved more per month and received more at closing.
Outstanding experience from start to finish!!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,981 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.