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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I started the process in Late September with John Anding. John was very curious and was straight forward with everything. He had very good knowledge of the loan process. Once we moved forward my loan was transferred to a loan processor by the name of Nicholas Batten. Nicholas was nice but seemed but could not give me a straight answer on an issue within the loan process. After several e-mails and phone calls about some items with Nicholas I was then passed over to another processor.
N/A
The refi process was easy and faster than we had expected. Very happy!
Everardo and the rest of the PennyMac representatives were very professional and knowledgeable. I was thoroughly informed throughout the entire loan application processing.
Extremely easy process.
I wish the pricess could have been more clear from the begining
Nate and the entire Pennymac team were very helpful throughout this entire process. They went above and beyond to make sure I was satisfied with the entire process.
Adam Key was the worst loan officer I’ve dealt with. He started the process by not clearly detailing the loan costs and APR. He was then unable to give me a reason why my APR was higher than he said it would be before applying (no credit or equity issues). Because of this, I shopped the loan and got a better rate. I asked Adam to price match and he said he would ask and call me back in about two hours. He never called back.
Great Customer Service! tahnks
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,980 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.