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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
No thanks
I would have liked a better break down of the benefit/savings of the refinance, such as a side by side comparison of the new & old loan. There needs to be a better explanation of the cost of the loan 5000 closing cost and then $4999 in other costs? What the heck is that? I feel like I should of done more homework on this loan but I didn’t really have the time or feel like dealing with it so I went with it.
Great experience with PennyMac
The entire loan processing was professional and smooth. Everyone we worked with(Loan officer and the MAC team) explained everything and followed through. We appreciate the wonderful customer service; someone was always there to answer our questions.
I was requested the same document three times. I would send an email with a response and would get a response days later only telling me they received it and would get back to me. A loan needs phone calls at decent hours even with a three hour difference. I spoke with a different person each time I would call. The direct line did not work if that’s what I received.
Excellent Customer Service.
they were fast very on point
We had lots of inaccurate and miscommunication. We Then the refinance department doesn't talk to the other department. So we get notices that we are delinquent on our mortgage even though we just went through the refinancing. so now we have to double check our credit reports to make sure there was nothing inaccurately reported. We get these stupid robot calls that say "Call us". Why can't you simply call us when needed? And not waste my time at work. Most frustrating Mortgage we have had.
Pennmac is a great Mortgage company to have for your Mortgage. They make my experience effort less.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,981 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.