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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
What made my experience great everyone stayed abreast of what was taking place with me refinancing my loan with PennyMac. Thank you all for doing a super job.
The consideration and quickness.
Closes within a week or two after being told or could be over a month! Fastest and easiest process !!
I was never asked if taxes and insurance should or should not be held. When I called PM customer service, I was told it would take 45 mins to make the change while I was put on hold. Instead, I requested that Clinton Martin return my call. Then I sent my own email to Mr. Martin to request he call me. That was 7 days ago and I still have not heard back. Disappointing.
Great experience with refinancing. Everything was explained clearly and accurately to me and my wife.
Amazing staff my refinance took very little input to get completed!
Each individual I spoke to at PennyMac was knowledgeable and considerate. Andrew specifically was very helpful. I was able to tell him what our goals were and why we wanted to refinance and he walked me through interest rate options, time it would take to complete a refinance and alternate choices to consider. PennyMac had our home loan previously but this was the first time we worked directly with PennyMac for financing and it was the best home financing experience we've had by far.
Process was seamless with few hiccups. I would definitely do it again with PennyMac
We were told it we were doing a no money down VA refi but that was not the case. At closing the documents said we owed closing costs on both. The first date we were set to close no one showed up. When we were scheduled to close on our rental property the notary was sent to the wrong address so we had to reschedule that too. It was just problem and problem. I definitely won’t be doing business with Penny Mac again!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,972 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.